Refund policy

REFUND POLICY

Last updated: December 22, 2025

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition in which you received it: unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, you can contact us at:
info@stoncusknit.nl

Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return-related questions at:
info@stoncusknit.nl

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and resolve it properly.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including perishable goods such as food, flowers, or plants; custom products such as special orders or personalized items; and personal care goods such as beauty products. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please contact us if you have questions about a specific item.

Items that cannot be returned include:

  • Opened or used products
  • Digital products
  • Gift cards and vouchers
  • Books and magazines

Note: Sale items will be refunded based on the purchase price.

Exchanges

The fastest way to ensure you receive the item you want is to return the item you have. Once the return is accepted, you can place a separate order for the new item.

Refunds

We will notify you once we have received and inspected your return and inform you whether the refund has been approved. If approved, you will be automatically refunded to your original payment method within 14 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.

If more than 14 business days have passed since we approved your return, please contact us at:
info@stoncusknit.nl

Contact Information

For any questions regarding returns, refunds, or exchanges, please contact us at:

Stoncusknit
info@stoncusknit.nl
Kapelstraat 19
5386 BP Geffen
The Netherlands

IBAN: NL54INGB0114076189
VAT number: NL005304931B64
Chamber of Commerce number: 98035800